Position Overview
We are seeking a detail-oriented and customer-focused Remote Healthcare Customer Service & Medical Support Specialist to assist patients, healthcare providers, and clients with healthcare-related services, scheduling, product support, and administrative assistance.
This fully remote role combines customer service, healthcare support, and data entry responsibilities in a fast-paced medical environment.
Responsibilities
- Assist patients and customers with identifying healthcare service needs and locating appropriate products or services
- Accurately complete and file required patient records, service documentation, and administrative paperwork
- Perform data entry related to patient accounts, appointments, services, and healthcare records
- Enter sales, service, and billing information into computer systems
- Research information for patients and healthcare providers using company databases and systems
- Process payments for healthcare products and services while following accounting and compliance procedures
- Maintain organized records and ensure accurate documentation
- Support virtual patient communications and appointment coordination
- Stay current on healthcare products, services, and company procedures
- Follow all directives from management and healthcare compliance guidelines
- Perform additional administrative and support duties as required
Qualifications
- High School Diploma or GED preferred
- 1–2 years of customer service, healthcare support, or administrative experience preferred
- Excellent communication and patient service skills
- Strong computer proficiency including Microsoft Office, Excel, Word, and CRM systems
- Accurate typing and data entry skills
- Ability to multitask and work independently in a remote setting
Benefits
- Fully remote work environment
- Paid training provided
- Flexible scheduling opportunities
- Health, dental, and vision coverage
- Paid time off
- Retirement savings options
- Professional development opportunities
- Supportive team culture
- Career advancement pathways
