Position Overview

We are currently seeking a highly organized and dependable Remote Insurance Specialist to assist with healthcare insurance verification, eligibility checks, benefits coordination, prior authorization support, claims documentation, and patient account updates.

This role is ideal for individuals interested in healthcare administration, medical billing support, insurance coordination, patient access services, claims support, and revenue cycle operations. As an Insurance Specialist, you will help ensure patient insurance information is accurate, coverage details are confirmed, authorizations are tracked, and documentation is completed in accordance with healthcare privacy and compliance standards.

Full training, systems, and ongoing support are provided, making this an excellent opportunity for candidates looking to grow within healthcare administration, insurance coordination, medical billing, patient access, or healthcare operations.

Responsibilities

• Verify patient insurance eligibility, benefits, coverage details, deductibles, copays, coinsurance, and authorization requirements
• Communicate with insurance carriers, healthcare providers, patients, billing teams, and internal staff through phone, email, and virtual platforms
• Assist with prior authorization requests, referral tracking, benefit confirmations, and required insurance documentation
• Update and maintain accurate patient insurance records, account notes, payer details, authorization statuses, and administrative files
• Review patient information for accuracy and request missing insurance, demographic, or provider details when needed
• Support claims follow-up, denial documentation, billing inquiries, and account resolution workflows
• Track pending authorizations, benefit checks, insurance requests, claim statuses, and follow-up deadlines
• Assist patients and providers with routine insurance questions, coverage updates, and documentation requirements
• Enter and update information in EMR systems, billing platforms, CRM systems, spreadsheets, and internal tracking tools
• Protect confidential patient information and follow healthcare privacy, compliance, and documentation standards
• Prepare basic reports, workflow notes, account updates, and insurance verification summaries
• Perform additional insurance coordination, billing support, and healthcare administrative duties as assigned

What We Offer

• Fully remote work environment
• Paid training and onboarding
• Healthcare administration systems, communication tools, billing platforms, and workflow support provided
• Opportunity to gain experience in insurance verification, patient access, medical billing support, revenue cycle operations, and healthcare administration
• Supportive team culture with hands-on coaching
• Career advancement pathways into Medical Billing, Patient Access, Revenue Cycle Support, Healthcare Operations, Claims Coordination, or Administrative Leadership roles
• Competitive compensation with performance-based growth opportunities

Ideal Candidate

• Strong communication and interpersonal skills
• Professional, organized, detail-oriented, and comfortable handling confidential healthcare information
• Comfortable communicating with patients, insurance carriers, healthcare providers, billing teams, and internal staff
• Able to manage sensitive patient and insurance information with discretion and accuracy
• Self-motivated, coachable, and able to work independently in a remote setting
• Interested in healthcare insurance coordination, medical billing, claims support, patient access, or healthcare administration
• Able to manage multiple tasks, follow up consistently, and maintain accurate documentation
• Familiarity with EMR systems, billing software, insurance portals, CRM platforms, spreadsheets, medical terminology, or revenue cycle workflows is an asset

Qualifications

• High School Diploma or equivalent required
• Previous experience in healthcare administration, insurance verification, medical billing, claims support, patient access, customer service, or medical office administration preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Google Workspace, EMR systems, billing platforms, CRM systems, and virtual communication tools
• Accurate data entry, recordkeeping, and documentation skills
• Ability to work independently and manage priorities in a remote environment
• Reliable internet connection and professional remote work setup
• Knowledge of insurance eligibility, prior authorizations, medical terminology, claims processes, patient records, or healthcare compliance is an asset but not required

Benefits

• Fully remote position
• Flexible scheduling opportunities
• Paid training and onboarding
• Career growth opportunities within the healthcare staffing industry
• Competitive compensation package
• Performance-based incentives
• Health, dental, and vision coverage
• Paid time off
• Retirement savings programs
• Professional development opportunities
• Collaborative and supportive work environment