Customer Support Specialist (Remote, Full-Time)

Pay: $27.00–$35.00 per hour
Work Location: Remote Canada or US

Job Summary

We are seeking multiple energetic and dedicated Customer Support Specialists to join our dynamic team. In this role, you will serve as the frontline ambassador for our organization, delivering high-quality support to clients and ensuring their needs are handled with professionalism and efficiency.

Your communication skills will help bridge language gaps, provide personalized assistance, and strengthen long-term client relationships. This paid position offers an excellent opportunity to expand your customer support expertise while contributing directly to a positive client experience.

If you thrive in fast-paced environments, enjoy solving problems, and excel at building rapport, we encourage you to apply.

Key Responsibilities

• Serve as the first point of contact for provider, clinic, or patient support requests
• Assist with administrative healthcare workflows such as:
  • Prior authorizations
  • Billing support
  • Documentation follow-ups
  • Scheduling coordination
• Troubleshoot common process and account issues and escalate complex cases when necessary
• Communicate clearly and professionally regarding next steps, documentation requirements, and case updates
• Document interactions accurately within CRM and ticketing systems
• Follow established workflows and escalation procedures to ensure timely resolution
• Collaborate with internal teams to improve service quality and case outcomes
• Contribute to process documentation, knowledge sharing, and continuous improvement initiatives

Required Skills

• Strong sales orientation with the ability to recommend appropriate solutions when relevant
• Excellent communication skills; clear, concise, empathetic, and professional
• Proven experience in customer support or call center environments with strong phone etiquette
• Proficiency with Microsoft Office applications (Word, Excel)
• Comfortable with general computer systems and documentation workflows
• Experience supporting outbound calling campaigns and outreach initiatives
• Ability to quickly assess customer needs and provide effective solutions
• Familiarity with cash handling procedures
• Strong typing and transaction processing accuracy

Why Join This Role

Join us as a Customer Support Specialist where your enthusiasm helps create exceptional service experiences. Your contributions will directly support clients while advancing your professional development within a collaborative and growth-focused environment.